Meet our team....
Name: Sue Wright
Title: Registered Manager/ Director
25 Years Experience
Qualifications: Level 5 in Management & Leadership
NCFE level 2 in Safe Handling of Medicines
NCFE level 2 in Equality and Diversity
NVQ Level 2 & 3
Length of service: 25 years
Hello, welcome to SJW The Wright Care. I have been working in the care sector for almost 25 years. I started out working in a care home where I gained experience and knowledge, I later completed a diploma in Health and Social care and went on to attain more qualifications that would help me in the career I loved and was passionate about. I wanted to make a difference to people’s lives. In 1994 I applied to manage a 39-bedded care home, which was registered for 26 residential clients and 13 clients who was diagnosed with Dementia. Managing the home was an exciting challenge and every day was different, but I enjoyed 18 years of meeting new people, clients and staff. After 2 years of running the care home it was up-graded to a blue rated care home (excellent Standards) with CQC and remained excellent rating until I left in April 2011.
I set up SJW in April 2011 and this was because in February 2011 I received a telephone call from a lady whom I knew as I we had supported her husband in the home for many years and we kept in touch when he passed. She asked if I would visit her as she was thinking of looking for a care home herself. I went out to see her and she appeared very frightened and frail, I had never seen her like this before, she was always full of fun. She told me that due a decline in her illness which was Multiple sclerosis she has started to use a home care provider. I thought this was very sensible of her, but then she went on to tell me that she is now frightened at night when she is in bed. In the space of 5 to 6 weeks she had seen over 20 different carer workers, both men and women, according to her she had said initially she would prefer females only. The Carers had all be given the code number which gave them access to her door key safe. I told her that she must phone the agency and tell them how she felt. She informed me that she had already spoken to the manager and was told it was because some staff had called in sick and some staff was on annual leave and they couldn’t guarantee the same carers or females only. The lady was so frightened and fearful she ended up going into a care home, unfortunately not the one I was managing at the time it was full but was put on our waiting list. This lovely lady only stayed in the care home 3 to 4 weeks as she couldn’t adjust to a care home environment. She was an 89 year of age, very proud independent lady, worked all her working life, and had lost her husband several weeks before. She was quite a shy lady that needed lots of reassurance. I believe she died of a broken heart and if the agency would have been more considerate towards her needs and choices she may have been able to remain in her own home. After this I started to research home care providers in the area and immediately realised that there was lack of good home care providers within the Nottinghamshire area. So, this was the start of a new chapter in my life and I was excited to set up my own business in proving clients with a care package to suit the individual, and although I recognised we are all different and some people may thrive on a lot of carers visiting its paramount that we recognised everyone’s needs are different and to ensure all clients are making their own decisions based on what care support they want and not what suits the agency. In 2011 SJW The Wright Care Limited was founded.
With almost 7 years behind us the agency continues to go from strength to strength. We now have over 35 Staff working for us. SJW continue to provide only the highest standards of care. We have recruited a small team in Retford and a small team in Worksop which allows us to provide continuity and consistency to all our clients and prevents a large amount of different faces to any client.
Please read our reviews and see what people who have used or using our service say about us.
Name: Louise Thomson
Title: Deputy Manager
Qualifications: NVQ 2 & 3 Health & Social Care
Moving & Handling and Safe
handling of medicines trainer
Level 5 in Management and Leadership TBC
Length of service: 6 year +
Hi, I’m Louise and my current position at SJW is Deputy Manager.
My journey with SJW began almost 6 years ago in 2012. I had always worked in the retail industry and progressed into a management position. Being in this role allowed me to develop my existing qualities and acquire new skills. I enjoyed the role and responsibilities however I felt something was missing. I decided to take a leap and move into the care sector, a job that I believe would offer me job satisfaction. I started as a support worker covering Retford and surrounding areas this then widened to Worksop. As my knowledge grew I showed an interest in the rotas. I would come into the office one day a week to devise the weekly rotas. During this time I began to learn about the business. I completed my Health and Social Care Level 2 in my first year with the company. Due to my ambition any additional training courses that became available I would attend, this including Train the trainer courses in Moving and Handling and Medication. My role then developed into a Care Quality Assessor. The role involved assessing potential new clients, creating person centred care packages and reviewing care plans for quality assurance. The success of SJW continued to thrive and we welcomed Amie into the position.
I progressed in to SJW’s Deputy Manager where I am responsible for overseeing the general running of the business. Amie and Kerry manage our Worksop team however I have continued to oversee the Retford workforce. I have also been involved with the Administration side of the business which I really enjoy. I am currently undergoing my Health and Social care Level 5
I believe that SJW really do provide The Wright Care. I am proud to work for such a well-recognised agency. Here‘s to many more years of providing an excellent service helping our clients remain as independent as possible in their own homes.
Name: Amie Wood
Title: Care Coordinator
Qualifications: NVQ 2 & 3 in Health & Social Care
NCFE level 2 in Equality and Diversity
Sage accounting qualification
HND in Access to higher education
Level 5 in Management and Leadership TBC
Length of service: 3 years +
Hi, I’m Amie and my current position at SJW is Care Coordinator.
I have over 12 years’ experience of working in administration roles and have completed my NVQ Level 2 in Health & Social Care and I am currently working towards my Level 5 NVQ Diploma in Management & Leadership.
I began working at SJW in 2013 as a community support worker alongside my Psychology and Education studies at Nottingham Trent University. Working flexible hours each week enabled me to complete my studies as well as have an income. Prior to working at SJW I worked at Rosemeadow Healthcare Ltd in Misterton which was a ten bedroom residential home for adults with learning disabilities. I began working in the office of Rosemeadow and was responsible for updating care plans and ensuring all policies and procedures in the home were up to date and implemented. As time went by I realised I was becoming more involved in the supporting role rather than administration and really thrived on helping the Service Users carry out their daily lives with a little help from myself and my colleagues. I supported with personal care, medication, meal preparation and educational and social activities. I found this to be very rewarding and decided to take the position of support worker full time. I also had the pleasure of assisting a number of Service Users on holidays in London, Blackpool and Center Parcs which I thoroughly enjoyed.
After working at SJW for only a few months a position for Care Quality Assessor became available and I was successful when applying. I became responsible for assessing potential new clients, creating person centred care packages and reviewing care plans for quality assurance. I began producing staff rotas at the beginning of last year and as the business has developed I have found that this is one of the hardest tasks I have. We strive as a company to offer our clients the times, durations and staff they desire to meet their needs as well as offering our staff flexible contracts around their commitments. I aim to provide continuity and consistency as well as quality care therefore coordinate the staff where they are best placed and are confident in providing the highest standards of care possible. Kerry has recently taken over the role of Quality Assessor as the business has grown and I have taken on the role of Care Coordinator. My new responsibilities include; recruitment, staff inductions and staff management.
I believe that SJW are a highly respectable company who stand out from the crowd because of the qualities each one of our staff members bring to the team. I am proud to work for such an outstanding agency and hope to push the business forward in the future. I absolutely love every aspect of my job, and long may it continue!