"What our clients say about us....

your feed back is important to us 

10.03.2020

Outstanding care and level of service in looking after my father. Especially in the final weeks prior to him going into residential care.
The additional attention and levels of conscientious care given to all of us as a family, where all SJW staff involved went out of their way to make these difficult ties easier for everyone of us was truly touching.
We are eternally grateful for this. J B Junior.

04.05.2020

My dad was taken away to a holiday park by two excellent members of staff. What they managed to do activity-wise with a very disabled man, was nothing short of amazing. As a family, we can't thank them enough. Also, the care my dad receives at home is equally as good. Thank you so much. Darren

04.05.2020

SJW has treated my father with dignity and respect. They have been proactive in medical health concerns and helped my father to deal with matters himself.
I felt fully involved and reassured that my father was being cared for by very nice, caring and knowledgeable carers.
Thank you so much. Claire.

21.01.2020

I have always found SJW The Wright Care staff are more than happy to oblige with any care needs. I have found that they treat my daughter with dignity and respect. The quality of care is outstanding.

JD

06.03.2019

I am extremely pleased with the care provided to my mum by SJW. My mum's care is provided by a small number of carers, which is very positive and not my experience with other agencies. They leave good/well-informed notes on the care provided to my mum. I would have no worries about recommending this care agency to other families/service users.

S Webb

26.09.2019

The Wright Care Ltd is, no question, the nitro and the glycerin when it comes to home care services. Committed and wholly reliable, its staff are dedicated, attentive and care deeply for their clients. Having used its services for three years, I can only give it the highest of recommendations. It is clearly head and shoulders above the rest. Regards Jonny B.

25.09.2019

Although, initially, it took a few weeks to straighten out one or two chinks in the quality of care my brother was receiving, I am pleased to say that, since then, the level of care has improved by leaps and bounds, to the point where I can freely say that I would not hesitate to recommend SJW to anyone who is seeking a care provider that gives a very professional level of day to day care. In that regard, the carers are very professional, very compassionate, and, equally important in the case of my brother, very long-suffering, patient, and understanding.
Kind regards, B Graham.

22.02.2019

SJW provide great care for my 96 year old mum. The standard of care is excellent and the staff treat my mum with love and respect. N Matthews

11.09.2019

This is a very well organised agency. Nothing is too much trouble for anyone. Staff are very polite and professional. They go above their duties to ensure my mum is happy and well. I am always kept well informed and I have no hesitation in recommending SJW The Wright Care Ltd to anyone who is wanting an excellent service.

R Hull

30.04.18

Good morning Louise,

Sorry this has taken so long, I’ve actually managed to get a full week in at work!, well almost.

Anyway, it’s just a note to say thank you from the bottom of my heart, to you and the girls, I’m sure I speak for my father when I say his care was exemplary, although he probably wasn’t always convinced!, but that’s another story.

I have rarely seen such a professional organisation in any trade.

Both before your arrival and since, I have heard horror stories about carers in peoples’ homes, I think you guys are the shining light in your field.

It would be remiss of me to single anyone out, your wonderful staff are all very professional and compassionate, and can never be accused of doing, only what’s required of them, above and beyond was seen on a regular basis, however, the 3 ladies who did the regular nights, deserve a medal for some of those visits!!!

You well know my opinion on the care package provision and what was my preference, however it was not to be. You will be pleased to note for Bill’s sake, that the other route is working out so far so good, the ladies are settling in and their English is improving daily, father had taken a real shine to them, and they really do fuss over him, baring his latest UTI, he’s in quite good shape.

Once again, many thanks for your help.

Kindest Regards

Neil 

01.03.18 

I want to pass on my sincere gratitude to SJW office staff and carers for continuing to support me in this severe weather. I truly did not expect anyone to be coming to me, i was amazed and so grateful that my support still came. You all deserve a medal. I cannot thank you all enough.

Mrs Anne S

22.02.18

We are leaving a review to SJW the wright care Ltd in regards to a incident in which we needed assistance from the carers who looked after a elderly woman who had a fall outside her property and luckily we was working near by and able to act quickly to her assistance. We managed to comfort the woman whilst we rang for a ambulance to attend her to ensure she was ok. We managed to find out who her carers was and we contacted them directly for emergency assistance in which they arrived promptly alongside the ambulance crew. This message is a big thank you from us a team of workers and also as a company to thank SJW the wright care Ltd for helping us out in a difficult situation. Once again a big thank you From Mark and Ben Team 8 Mansfield Severn Trent Water

05.02.18

The thought of having care for my husband was daunting but something we needed to try to see if we could manage at home. We have definitely not been disappointed. I was wary of letting people in our home but the fact we have continuity we know exactly who will be arriving. The girls are exceptionally well turned out and they go above and beyond, even surprised my husband with an birthday gifts and cards. We are both extremely happy with the care being provided. The care has increased over our time with SJW allowing me to attend my social events at ease knowing someone I trust is supporting my husband. Thank you for continually providing an excellent service. Mr & Mrs J. S

05.02.18
I want to thank all at SJW for all they do.  I have used their service for the past 3 years now, in this time i have gained a friendship with all  including office staff. I have the same staff from week to week which means they all know my routine. I have never needed to tell or remind the girls on what needs to be done. I haven't used any other care companies so can not compare, however, i do hear of some stories from friends. I always praise SJW and cannot thank them enough. Ms G.

20.11.17

My dad and my family are very happy with the service that SJW are providing. The staff are always very helpful and pleasant to my dad and myself. The staff have made several suggestions on how to improve things at dads, which we have acted on and benefited from. Thank you J B Junior 

17.06.17

Sue and the girls.. a big thank you from me and my mum for the support over the past few years. Your staff are so kind, caring and always willing to help. I was very apprehensive after having several agencies in the past but I have to say you all really did go above and beyond. Thank you. Marion x

01.06.17

I couldn't have got through the past few months without you.  Although we only used your service for a few days your advice and kindness was a great help to me and Bob. Meeting Sue and her team gave us hope. I thank you from the bottom of my heart as you also helped me after the passing of Bob. I hope you all enjoy your chocolates i sent you. Dennis  

28.04.17

I would like to thank SJW Care for the kindness shown to my husband Dr D.......... from all the people who came to look after him in his last few weeks. You have all been so helpful in accompanying all our wishes and trying to put in place care for him round the clock. I would highly recommend your agency to anyone looking for personal care of the highest standards. Your sincerely Ann.

28.04.17

I would like to thank SJW Care for the kindness shown to my husband Dr D.......... from all the people who came to look after him in his last few weeks. You have all been so helpful in accompanying all our wishes and trying to put in place care for him round the clock. I would highly recommend your agency to anyone looking for personal care of the highest standards. Your sincerely Ann.

08.01.17

Dear Sue, Louise & SJW Staff. Just a little note to express our thanks for looking after mum  "Jean" Especially Tim, Julie & Donna she loved your company. Mum enjoyed lots of laughs, cry and occasional spar. for the trips out and adventures. You were all very kind and patient. As a family we are missing mum more than is possible to say, she had such a big place in our life. Anyway thank you so much. Caroline Geoff & family. XX

20.06.16 

To all the girls at SJW that attended Brian's Funeral and in his last few weeks. Thank you so much for your kindness and caring nature Brian really appreciated all the help you gave to him. Jane x

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09.06.2020

Very accommodating to my mum's needs. Cares build relationships very quickly. The company were very compassionate and supportive when assessing mum and arranging care. Mum has dementia and can be challenging at times but we are confident in the care that she receives.

A Hobson

16.06.2020

All the carers are lovely and friendly. Communication and appreciation of the needs of clients always assessed. Good communication book used all times. Mum is very comfortable around all the carers which enables her to maintain her own independence at home. Managers and carers also always open to suggestions and changes which is good for clients and families.

SH

16.06.2020

My husband was discharged from the hospital extremely quickly due to the coronavirus. As soon as he was home 2 ladies from SJW arrived and set about making my husband comfortable and as relaxed as could be under the circumstances. Also assisting me emotionally. Each day my husband looked forward to seeing his 2 carers x3 times a day. He laughed and joked with them. They were a vital part of my husband's return home and even though it was only for a short while, they truly did improve both my husband's and my quality of life. Truly amazing "Thank you all". Mrs Milner

18.06.2020

We had to contact SJW at very short notice and they accommodated our needs.
Carers, excellent, even though they had not been before and the experience has given my mother the confidence to use carers again (SJW) in the future.

P Wells